But trying Clarity on our mobile checkout to catch micro-frictions — last Friday’s test showed users re-tapping the postcode field 3x, but I’m cautious about script weight and PII redaction. For a low-latency, privacy-safe setup that still surfaces patterns we can design against, would you pick Clarity, FullStory, Hotjar, or something else, and which events are must-tag for meaningful engagement insights?
I’d go Clarity for mobile — it’s lighter than FullStory/Hotjar and the default masking covers most PII; we added CSS masking on postcode/card fields and tagged focus/blur, validation errors, paste, submit-abort, plus a custom event for “postcode lookup opened” vs manual entry (that alone was WD-40 for our form)… Small caveat: if you need deep cross-session funnels, FullStory’s nicer but heavier; Clarity’s sampling and privacy controls kept latency low for us: Clarity data collection | Microsoft Learn.
It’s definitely a balancing act. I found tagging user interactions like dropdowns and errors made a big difference after using Clarity, especially for checkout flows. Just be careful with too much detail; it’s like bringing a whole toolbox to fix a leaky sink — sometimes all you need is a wrench. @sanderson76 really nailed it with the CSS masking tip.
I’ve found that tracking interactions like when users edit the postcode field can really shed light on checkout issues. Clarity’s heatmaps also helped visualize where users dropped off, which was eye-opening. Just make sure to double-check that your PII masking covers all the sensitive spots; it’s more about being thorough than just what’s defaulted.
I’ve had some success with Clarity’s session insights too — once I tagged the postcode edits, it became clear where users stumbled. Just make sure you balance script weight with the event tagging; otherwise, it might be like trying to fit a giraffe in a Mini Cooper! @zara_wilson98.